AI in HR: Smarter Employee Q&A with Dynamics 365 Human Resources
| Section | Content |
| Title | The End of HR Help Desk Overload? AI-Powered Employee Self-Service in D365 HR |
| Body | Dynamics 365 Human Resources is empowering employees and freeing up HR teams with intelligent self-service tools. Using AI, the system provides instant, accurate answers to common employee questions about policies, benefits, and time off. Why this matters: Instead of escalating simple inquiries (like "What is the policy for bereavement leave?"), the employee interacts with a smart chat interface that retrieves information directly from your organization’s documents and D365 HR data. This dramatically improves the employee experience and allows HR professionals to focus on strategic tasks rather than administrative queries. |
| Technical Focus | This capability relies on the underlying Dataverse and AI models trained on your specific policy documents. Integrators should look into how custom HR documents are indexed and connected to the Q&A service. The relevant component often lives within the embedded knowledge base solutions. |
| Official Microsoft Reference | |
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