Dynamics 365 Guides

Training and onboarding employees are expensive and time-consuming tasks. With Dynamics 365 Guides, you can enhance the learning experience. Dynamics 365 Guides allows you to standardize your training processes with interactive step-by-step instructions that guide your employees to the tools and parts they need. You can create impactful learning experiences by integrating photos, video, and 3D models into a personalized training experience.

With Dynamics 365 Guides, you can:

• Increase productivity: Whether it’s doing complex procedures on the job or training away from the production line, Dynamics 365 Guides gives you heads-up, hands-free, step-by-step instruction in the flow of work. You can control the interface with your gaze leaving your hands free to do the work. Instruction cards move with you, following you as they move around equipment. The instructions point to the tools and parts you need, indicating how and where to use the tools. The experience is comfortable, simple to use, and reduces mental processing time, errors, and the need to rely on a buddy system.
• Close knowledge gaps: A series of step-by-step instruction cards with image and video support are connected visually to where you need to complete the work. Holographic guidance shows you where you need to complete the work. It allows you to get the job done faster, with fewer errors, and with greater retention of the skills.
• Increase employee engagement: Dynamics 365 Guides allows you to create step-by-step mixed-reality guidance for a task, without the need for specialized 3D or programming skills. You start with the authoring tool to create guides—step-by-step instructions with images, video, and 3D holograms. After creating the guide on a device, authors use HoloLens to connect the instruction cards and holograms to the physical workspace by picking them up and moving them to the correct location. Authors can use the default library of 3D holograms or they can import their own custom 3D models.
• Generate data to improve processes: Using Power BI dashboards, managers can see rich data about how the process is working for their people, enabling them to continually analyze and improve without doing expensive studies. Being part of the Dynamics 365 product family and powered by Microsoft Dataverse, Dynamics 365 Guides allows customers and partners access and integration opportunities.

You create guides with the no-code editor. It allows you to have the employees with the most knowledge on a topic creating the guides. Dynamics 365 Guides includes a library of 3D assets like arrows, rings, and hands to help you build guides without needing to build complex customer models. As you add items like images and video, they're converted and optimized automatically for Microsoft HoloLens. These visual references let you focus on the content of the training. You can also review the tasks and assignments you created in using HoloLens to enhance learning and standardize processes.

You can take advantage of Dynamics 365 Guides in the field with Dynamics 365 Field Service. You can link Guides to service tasks on work orders. When you are onsite working on items, you can access guides to walk you through a process. This connection ensures that you are successful even when working in scenarios that may be outside your skill set.

Dynamics 365 Guides can change how you learn. You can learn new skills with interactive training guides using HoloLens. It brings the classroom into real life.

With Dynamics 365 Guides, you can create interactive, hands-on learning easily.

The above content is taken from :  https://docs.microsoft.com/

Dynamics 365 Remote Assist

When you are on-site, you may encounter scenarios that are outside of your comfort zone, or you could use help. Many times, this type of situation requires a second visit with a different technician who has more experience. This second visit reduces your first-time resolution rate and may have a negative effect on your customer's overall satisfaction.

With Dynamics 365 Remote Assist, you can work more efficiently. You can connect with subject matter experts (SMEs) from different locations, solving the problem in real time. The SMEs can see what you are seeing and advise you on how to resolve the issue. You can also stay hands free to ensure that you can follow their recommended steps and procedures.

The following image is a technician using HoloLens and Dynamics 365 Remote Assist.

You can review work order information from Dynamics 365 Field Service and have access to schematics and diagrams.

With Remote Assist, you can reduce costs by offering remote inspections. Rather than having to travel to inspect an item, you can inspect the item with video, screenshots, and annotations remotely.

Dynamics 365 Remote Assist connects you with SMEs with critical information from items like work orders. You can solve problems in real time quickly. Just a few years ago this type of collaboration would have required additional resources.

Dynamics 365 Remote Assist brings the power of mixed reality to you in the field, letting you connect with SMEs who can assist you when you need it most.

The above content is taken from :  https://docs.microsoft.com/